Category

Business

Violet: A Case Study in Sales Prevention Strategy

Let’s set the stage. Act I. Violet, a relatively small, neighborhood bakery in a north London suburb, has gained a degree of notoriety lately, and rightly so, as the bakery that designed and produced the wedding cake for the recent… Continue Reading →

What Consumers are B*$%@ing About!

Doug Fryett has recently conducted a Consumer Complaints Study that provides some unique and valuable insights on what diners are complaining about. Worth a read for ALL restaurant owners, managers and marketers! Download the PDF here!

Vision, Dreams, Nightmares!!

Recently, I read a Facebook posting from a very accomplished contemporary of mine – a relatively few number of words, but words that are extremely profound.  They were … “Vision without action is a daydream.  Action without a Vision is… Continue Reading →

The “Circular Economy Package”

At a recent meeting I attended in Milan, Italy a great deal of discussion was centered on a concept that went by the name of “Circular Economy Package” – CEP.  It has been around for several years – initiated by… Continue Reading →

Those Macro & Operational Trends Facing Food Service Operators Around the World

The following is a presentation made at the Emerson E360 Forum in Anaheim, California in conjunction with the NAFEM Trade Show & Conference.  The primary purpose of the E360 Forums is to provide a thought leadership platform from which the… Continue Reading →

It’s All About a Piece of Cherry Pie!

A couple of years ago I was having dinner in Chicago with a very good friend of mine from Toronto. We were there for the annual National Restaurant Show. Dinner was excellent at this Italian restaurant, and so was the… Continue Reading →

Sometimes You Just Have To Let Go!

I recently experienced something that I have always wanted to do – I went skydiving for the first time in my life! Man, what a trip! (Or more precisely, what a fall.) But before I jumped I had to do… Continue Reading →

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