Tag

customer servivce

Violet: A Case Study in Sales Prevention Strategy

Let’s set the stage. Act I. Violet, a relatively small, neighborhood bakery in a north London suburb, has gained a degree of notoriety lately, and rightly so, as the bakery that designed and produced the wedding cake for the recent… Continue Reading →

What Consumers are B*$%@ing About!

Doug Fryett has recently conducted a Consumer Complaints Study that provides some unique and valuable insights on what diners are complaining about. Worth a read for ALL restaurant owners, managers and marketers! Download the PDF here!

It’s All About a Piece of Cherry Pie!

A couple of years ago I was having dinner in Chicago with a very good friend of mine from Toronto. We were there for the annual National Restaurant Show. Dinner was excellent at this Italian restaurant, and so was the… Continue Reading →

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